Customer Support

We are here to assist

VRPS Support, where exceptional service meets innovative technology. At VRPS, we understand that your success depends on reliable, responsive, and expert support. Our team is dedicated to providing seamless assistance, whether you need help with configuration, troubleshooting, or maximizing the potential of our solutions. With a deep commitment to your business, we offer comprehensive resources, personalized guidance, and issue resolution to ensure your operations run smoothly. Explore the range of services we provide below:

Service Desk

Property managers utilize the service desk platform to handle parking passes and guest services. Within the portal, they have access to support tools such as a knowledge base, video tutorials, chat, and ticketing options.

Rental Companies

Rental companies manage guest reservations through a dedicated portal for their units. They can use various support tools, including a knowledge base, video resources, chat assistance, and ticket submission.

Owners

Owners leverage VRPAccess to oversee guest and personal parking passes. They can access support tools like the knowledge base, videos, and chat, as well as communicate with the Service Desk or HOA management.

Security

Security teams monitor parking and property activity through their portal. They have access to a knowledge base, video guides, chat, and ticketing options for support.

HOA Managers

HOA managers oversee settings, configurations, and users. They have access to comprehensive support tools, including knowledge articles, videos, chat, and ticket submission within the platform.